OWLPUMP’s RESPONSE TO COVID-19

As an international leading manufacturer of pumps, Owlpump is fully committed to ensuring the health of our employees and our community during the COVID-19 outbreak.

We have taken steps to ensure the health and safety of our employees by strictly implementing a cleaning policy by providing all kinds of disinfecting supplies and working with flexible time schedules and working locations.

However, OWLPUMPers know how important our products are to our customers, so would try all our possibilities to expedite the processing time and choose the faster carriers to ship our orders to your hand.

Questions you might have:

What is your Shipping Lead Time?

Our warehouse usually ships orders within 1-2 business days and shipping time is usually 3-10 days(ship from Russia, Spain), depending on the shipping method you choose. Some delays will occur due to COVID-19. If you did not receive your tracking number or your package has been delayed for over 3 business days, please feel free to reach us at info@owlpump.com for more information. Details about delivery please browse: Shipping & Delivery

2.Is my package safe from COVID-19?

Yes, according to the World Health Organization and the Centers for Disease Control and Prevention, The virus cannot stay on a smooth surface for more than 3 days. However, for safety purposes, we recommend that you sanitize the shipping box before you open it. Your safety is our primary concern.